Frequently Asked Questions


1. What is Physiotherapy?

Physiotherapy uses proven techniques to help restore movement and function to anyone affected by an injury, disability or health condition. It is therapy that can help you achieve movement and reduce pain. We will use our in-depth knowledge of how the body works, combined with hands-on skills and advance techniques together with evidence-based care, to assess, diagnose and treat your symptoms. Physiotherapy can also help you prevent injuries and improve health conditions by repairing damage, reducing stiffness and pain, increasing mobility and improving your quality of life.


1. Do I need to make an appointment?

Yes, we run by an appointment only basis. Please drop us a call at 6909 2240 (Orchard) / 6980 5550 (Paya Lebar), email us at or use our online contact form to schedule a visit with us.

2. Do I need a doctor’s referral?

No. Physiotherapists are primary healthcare practitioners. We are trained to assess, diagnose and treat our patients as required. If you’re unsure about how physiotherapy may help your condition, do feel free to drop us a call so that we may advise you as needed.


1. How long is each treatment session?
Our consultations are between 30-45 minutes long.
2. What can I expect at my first physiotherapy session?

In order to accurately diagnose and get to the root issues of your concerns, your Physiotherapist will take a detailed history to identify the location, nature, behaviour and onset of your symptoms. Through a thorough assessment, your Physiotherapist will be able to then establish the underlying cause(s) of your concern. After which, your physiotherapist will be able to explain, educate and advise on the rehabilitation progress of your condition.

3. Do I need to bring anything for my session?

Be ready to expose the area of your concern or discomfort. If you would like your knee examined, be ready to have your knees exposed. This could mean bringing a pair of shorts to change into. Also, do bring along any questions and concerns you may have! We will be happy to address any questions you have so they matter to us as much as they do to you!

4. How many sessions will I require?

It depends on your diagnosis and the severity of it. You may require months of care or it might simply be one session. At PhysioX, we pride ourselves on being your partner to recovery. We will collaborate with you as we educate, teach and guide you to a full recovery!


1. What are the payment options available?
We are able to accept MASTERCARD, VISA, NETS or CASH.

Still have questions? Get in touch$